Brocade Network Advisor SMI Agent Developers Guide v12.3.0 Instrukcja Użytkownika Pobierz pdf (Strona 14)

xiv Brocade Network Advisor SMI Agent Developer’s Guide

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Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including

product repairs and part ordering. To expedite your call, have the following information available:

1. General Information

• Switch model

• Switch operating system version

• Software name and software version, if applicable

• Error numbers and messages received

• supportSave command output

• Detailed description of the problem, including the switch or fabric behavior immediately

following the problem, and specific questions

• Description of any troubleshooting steps already performed and the results

• Serial console and Telnet session logs

• syslog message logs

2. Switch Serial Number

• The switch serial number and corresponding bar code are provided on the serial number

label, as illustrated below.

3. World Wide Name (WWN)

• Use the licenseIdShow command to display the WWN of the chassis.

• If you cannot use the licenseIdShow command because the switch is inoperable, you can

get the WWN from the same place as the serial number, except for the Brocade DCX. For

the Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo

plate at the top of the non-port side of the chassis.

Brocade Network Advisor SMI Agent support

Report any problems or issues in using the Brocade Network Advisor SMI Agent to the following

e-mail address:

When contacting support at Brocade, provide the following:

• Brocade Network Advisor supportSave. Refer to the Brocade Network Advisor User Manual for

the steps involved in running the supportSave command.

• Steps followed to produce the problem

• Error messages received

• Sample code exhibiting problem (if possible)

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Brocade Network Advisor SMI Agent Developers Guide v12.3.0 Instrukcja Użytkownika Strona 14